Blog Archives

snapabug

SnapABug – Screen Captures for Client Problems

August 13th 2010

One of the most frustrating aspects of customer feedback is the vagueness of the support requests your customers typically provide.  SnapABug takes that problem head on with a live chat widget that helps the user snap a photo of their webpage so that you can see the issue with your own eyes.  Starting at $19 [...]

uservoice

UserVoice Puts Advanced Feedback in Your Hands

February 11th 2010

You may have noticed a red “feedback” button appearing on a lot of highly-trafficked web sites lately. If you’ve clicked on any of them you’ve noticed they are powered by a company called UserVoice. Although UserVoice’s product seems simple – collecting feedback – it is actually a very complex product that can handle much of your online customer interaction.

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