SnapABug – Screen Captures for Client Problems

One of the most frustrating aspects of customer feedback is the vagueness of the support requests your customers typically provide.  SnapABug takes that problem head on with a live chat widget that helps the user snap a photo of their webpage so that you can see the issue with your own eyes.  Starting at $19 per month, SnapABug provides a wealth of information about each issue, including the browser type, plugins used, and language.  These make it easier for you or your support team to troubleshoot the problem.

SnapABug sits on the side of the page like most feedback widgets today.  The user simply clicks on the button, has the widget expand, and then fills in the basics about the support problem.  Behind the scenes a screen capture is taken along with the browser information.

Site owners receive notices via email and can continue to troubleshoot the problem with the user via live chat.  SnapABug also integrates with SalesForce, ZenDesk, and Pivotal to further leverage the platform.

3 Reasons You Might Need SnapABug:

• You frequently run into situations where customers are getting errors you can’t replicate.
• You run an e-commerce store or web application that needs to provide an additional level of support.
• You run third-parties such as SalesForce or ZenDesk that you could pull the support tickets into.

3 Reasons You Wouldn’t Need SnapABug:

• You already have a feedback widget running that provides similar questions.
• You have a site or blog that doesn’t need constant tech support.
• You can’t afford the $49 per month plan that is necessary to white-label the issue.

For more information on SnapABug visit www.snapabug.com.

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