UserVoice Puts Advanced Feedback in Your Hands

UserVoice uses the feedback hook to start conversations around all types of questions and suggestions, with the most popular questions surfacing to the top.  By letting the majority control the conversation, the vocal minority has less influence on the larger group, a problem that is evident in other feedback engines.   Users are given a small number of votes after submitting their suggestion which they can use to add weight to other suggestions.

Getting users to your UserVoice forums is as simple as installing a widget on your website. All you need to do is copy and paste a few lines of code into your website.

As with most web apps, prices start at free, with a limit of one forum.  One step up is a $19.99 per month plan with unlimited forums.

GIVE ME AN EXAMPLE
As with all apps we supply you with a sample usage case that will hopefully help you generate some ideas of how your business could be using this product.

• Small Dental Software Company – Let’s say you make software to help dentists and hygientists record their time spent per patient.  You’ve tried mailing out surveys in the past, none of which saw a large or helpful response from the community.  So you try out UserVoice and place that red Feedback logo on the side of your web site.  You ask your customers to submit their feedback suggestions and discover that 80% of your community thinks that the slow load time of your software is the number one problem.  You move this issue to the front of your product roadmap and three months later roll out a new version that tackles this issue.  Six months later you start to see word-of-mouth referrals pickup steam since your customers feel valued and listened to, and aren’t afraid to share it.

FINAL THOUGHTS

It’s no secret that turning customers into advocates is a good business model, and that’s what makes UserVoice such a great product.  You can close that loop with your customers and find out what is really important to the community of users, not just a single user.

• Cost: Free
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